Day 1 – Session 2A – Managing Multi-Site Organisations: Strategies That Actually Work

Session 2 – Professional Development and Teacher Empowerment

Room A

Managing Multi-Site Organisations: Strategies That Actually Work

Download the Presentation (PDF)

Summary
With the growing number of ELICOS institutions expanding across the country, managing multi-campus organisations has become more common. Academic managers can face various issues while trying to build effective teams and to ensure quality delivery across all campuses.

This interactive workshop will focus on suggesting some practical strategies implemented in my current workplace to achieve effective operations of four Albright campuses in Melbourne, Sydney, Brisbane, and Adelaide. Participants will also have an opportunity to share their experiences and discuss ways that worked successfully in their organisations.

Presenter: Tatyana Ermolaeva

Bio
Tatyana Ermolaeva is the Head of ELICOS at Albright Institute of Business and Language. Tatyana has been working in the education sector since 2006 and has held various positions starting from an ELICOS teacher to a Director of Studies. Now Tatyana is leading four campuses across the country. She enjoys building strong cohesive teams and promotes equal opportunities for teachers’ professional development and career growth.

Tatyana will be speaking about managing multi-campus organisations. With the growing number of ELICOS institutions expanding across the country, managing multi-campus organisations become more common. Academic managers can face various issues while trying to build effective teams and to ensure quality delivery across all campuses.

This interactive workshop will focus on suggesting some practical strategies implemented in my current workplace to achieve effective operations of four Albright campuses in Melbourne, Sydney, Brisbane, and Adelaide. Participants will also have an opportunity to share their experiences and discuss ways that worked successfully in their organisations.

Day 1 – Session 1D – Debunking the myths to rethink, reshape and redefine excellence in ELT

Session 1 – Leadership and Change Management in ELT

Room D

NESTs and NNESTs: Debunking the myths to rethink, reshape and redefine excellence in ELT

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Summary
In 2023, out of the 1.5 billion English speakers worldwide, the majority are English as an additional language (EAL) speakers, surpassing the 380 million native English speakers. Consequently, there has been a significant rise in the number of English language teachers who speak English as an additional language (international educators), outnumbering those who speak English as a first language. Yet, in the TESOL profession, international educators may still find it challenging to have their skills, knowledge and professional experience recognised by key stakeholders – students, fellow teachers, and providers.

This session aims to address common perceptions surrounding the debate between native English-speaking teachers (NEST) and non-native English-speaking teachers (NNEST). It will present a diverse range of studies that challenge these perceptions, showcasing the strengths, value, and contributions of international educators to their students’ learning experiences. The session seeks to provide TESOL leaders with strategies to reconsider and reshape perceptions of international educators, ultimately redefining excellence in English Language Teaching (ELT) to better align with the diverse linguistic landscape of the modern world.

Presenter: Dr Germana Eckert

Bio
Germana Eckert is a specialist in language teaching methodology and lectures in the TESOL and Applied Linguistics program at the University of Technology, Sydney. She has worked in Australia and overseas as a TESOL teacher, curriculum writer, manager and teacher-trainer. Germana’s research interests are in language practices in educational settings.

Presenter: Dr Julie Lim

Bio
Julie Lim is lecturer in the TESOL and Applied Linguistics program at the University of Technology, Sydney. She has taught English on degree and pathway programs in both EFL and ESL settings, in addition to working in English language testing and administration. She currently teaches subjects relating to Academic English and multilingualism.

Day 1 – Session 1C – Leadership’s Role in Institutional Transformation

Session 1 – Leadership and Change Management in ELT

Room C

Building a Quality Culture: Leadership’s Role in Institutional Transformation

Download the Presentation (PDF)

Summary
In this workshop, Jo Kwai will share how leadership at JPIC drives institutional transformation through fostering a culture of quality.

She will share strategies, challenges, and how to succeed in sustaining a quality-centric culture during times of change.

Presenter: Jo Kwai

Bio
With over 25 years combined experience across the schools, ELICOS, and RTOs, Jo is a very experienced Academic Manager, Teacher trainer, PD Champion and classroom teacher. Jo is a member of the ASQA SLG (Stakeholder Liaison Group) and also on the EA QLD PD committee member.

Jo has mentored many new teachers and is also an experienced curriculum writer, submitting new courses for accreditation.

Jo’s passion is everything education, and is very people-focused in all aspects of her job. There are never enough hours in the day and nothing is insurmountable – Jo likes to problem-solve and the ‘can-do’ attitude with like-minded teams shows a lot can be achieved with the right-attitude.

Jo is currently the Deputy Director International, Academic Manager, at John Paul International College, Daisy Hill, QLD.

Day 1 – Session 1B – Building Resilient ELT Institutions

Session 1 – Leadership and Change Management in ELT

Room B

Building Resilient ELT Institutions

Download the Presentation – Andrea Pugh (PDF)

Download the Presentation – Jason West (PDF)

Summary
Delve into the concept of organisational resilience and its importance in ELT institutions. Discuss strategies for building resilience at the institutional level and within teams.

Andrea Pugh

Bio
Andrea holds a MA in Applied Linguistics and degree in Education. She has been teaching in Education Queensland for nearly 30 years. Her experience in the world of online teaching and learning is growing as she explores new ways to engage students and make the most of IT tools and skills.

She is currently enjoying the opportunity to develop a virtual community that embraces creativity, fun and connection. Andrea is passionate about ELT and takes pride in seeing her students gain confidence in both their digital and English language skills.

Jason West

Bio
Jason West is an accomplished leader in English language teaching and TESOL/EALD, both as a teacher and leader, with more than 15 years of experience. Jason has led Academic English programs in both a local Australian context, and in a transnational context at a joint venture school in China. Jason supports the ELICOS sector through his involvement with a number of communities of practice/industry events, and has presented at a number of international and local conferences.

In his role as Director of Studies at UTS College, Jason manages a teaching team dedicated to supporting the language needs of international students, mostly from SE Asia and the Indian subcontinent, who are heading to UTS to pursue their career and life ambitions. This includes leading and managing the delivery of the college developed Academic English curriculum via the Canvas LMS, for both face to face, and live online teaching modes.

Aligned to the UTS 2027 vision, in addition to leading the Sydney based college team, Jason supports Academic Managers across the transnational partner network, based in China (EIC, SILC), (South) Korea (IEN), Vietnam (ACET), Myanmar (AEC) and the UTS College Sri Lanka who all deliver the UTS College’s English curriculum. Jason will share his insights on how to drive high quality outcomes and standardisation of delivery regardless of location.

Day 1 – Session 1A – Leading Transformation of Teacher Observations

Session 1 – Leadership and Change Management in ELT

Room A

Change Management: Leading Transformation of Teacher Observations

Download the Presentation (PDF)

Summary
Traditional evaluative observations often fall short in driving meaningful change, focusing on isolated lessons rather than overall teacher development, resulting in the feeling that observations are a box-ticking exercise for both teachers and managers. This presentation explores change management strategies for leading transformation of the teacher observation program in the School of English and University Pathways, RMIT Vietnam. It addresses the need for change in formal observations and introduces a new observation program designed to be a springboard for teacher-led professional development, combining evaluative observations with a suite of developmental options, fostering a holistic approach to teacher growth.

This presentation will present insights into leading educational transformation in the context of teacher observations. Key stages of the change management strategy are explored, including effective communication, comprehensive training, early teacher involvement, and phased implementation. The importance of stakeholder engagement is discussed, with input from teachers, managers, and students shaping the program’s development. Challenges faced during the implementation phase are addressed, along with successful strategies employed to overcome them.

Reflecting on lessons learned, the session identifies successful aspects and areas for improvement in future change management initiatives, and outlines future directions for the observation program.

Presenter: May Barbree

Bio
May Barbree is the Academic Manager, Learning & Teaching in the School of English & University Pathways, RMIT University Vietnam. She has a degree in Education and is Cambridge DELTA qualified. In the ELT industry for over 10 years, she has worked in teaching and management in universities in four countries and as a Teacher Trainer for several language teaching organisations.

This session is entitled Leading Educational Transformation and will focus on the Role of Visionary Leadership in Educational Transformation, Strategies for Communicating and a Compelling Vision for Change.

Presenter: June Lee

Bio
June Lee is the Academic English Manager, English for University in the School of English & University Pathways, RMIT University Vietnam. She holds a Master of Education TESOL and a Graduate Certificate in Business Administration, with 16 years of experience in English Language Teaching and 8 years in management. In addition to her academic management role, she is currently project managing the Observation Program Review Project.

This session is entitled Leading Educational Transformation and will focus on the Role of Visionary Leadership in Educational Transformation, Strategies for Communicating and a Compelling Vision for Change.

Unlocking the Wild Wisdom of Nature: Lessons from the Animal Kingdom

In today’s fast-paced and ever-changing business landscape, managers are constantly seeking innovative approaches to lead, adapt, and thrive. While conventional wisdom has its place, the natural world offers a wealth of extraordinary insights that can transform the way managers approach leadership, problem-solving, and decision-making.
From the unwavering memory of elephants to the multi-faceted vision of dragonfly eyes, and the precise decision-making of jumping spiders, the presentation will delve into the exceptional wisdom of the animal kingdom. Learn how to harness the agility of squirrel planning and the strength of wolves’ pack mentality to excel in the corporate wilderness.
Whether you are a seasoned manager or an emerging leader, “Unlocking the Wild Wisdom of Nature” promises to revolutionise your management approach and help you adapt, survive, and thrive in your career.

Presenter: Dr Snezhana Chernova

Inaugural Homestay Symposium in Sydney

NEAS held its inaugural Homestay Symposium on Friday 22 March 2024 in Sydney, in partnership with industry stakeholder and practitioners. Australia has reached a historic milestone by establishing the world’s first-ever set of quality standards for homestay accommodation.

This COP is for homestay service providers, NEAS Centres, and industry stakeholders. The purpose is to support homestay service providers while fostering a secure platform for collaboration. Participants share best practices, address common issues, and engage in professional development opportunities, enhancing the overall quality of homestay experiences for international students.

This engaging in-person workshop delves into the theme: “Providing Solutions in an Accommodation Crisis.” The Symposium caters to homestay service providers, education providers, education agents, and professional staff supporting students in accommodation and welfare matters.

This event included presentations and a panel discussion session from 3:00 pm to 5:00 pm and a networking event from 5:00 pm to 6:00 pm.


Introductions Video

Adam Kilburn
CEO, NEAS

Elijah Frost
Associate, Study NSW, Department of Enterprise, Investment
and Trade

Daniel Yuen
Operations Manager, NEAS


Event Details

Date: Friday, 22 March 2024
Time: 3:00pm – 5:00pm (Sydney)

  • 2:30pm: Registrations commence
  • 3:00 – 5:00pm: Presentations and Panel
  • 5:00 – 6:00pm: Networking drinks and refreshments

Venue: 2/63 Dixon St, Haymarket NSW 2000

For enquiries, contact Daniel Yuen at d.yuen@neas.org.au

This initiative is supported by:

Keynote Speakers

Ms Sonia Ortega
CEO and Founder
Global Experience Australia

Ms Vanessa Collins
Professional Risks and Affinity Manager
Edgewise Insurance Brokers

Mr David Bycroft
Founder and Executive Director
Australian Homestay Network (AHN)

Expert speakers will share insights, and a panel of specialists will field an open Question and Answer session.

Sponsors

Explore the news articles on the Homestay Standards featured in:

Industry Webinar Series: IELTS-What’s New in IELTS.

ELTS is the worlds’ most trusted high-stakes English language assessment. Millions of tests are taken each year by people seeking to demonstrate English language proficiency for education, migration or employment. Join us for this webinar where we will discuss important updates in IELTS. This will include a review of IELTS Online and IELTS One Skill Retake, covering what it means for your students, applicants and organisation as a whole. We will also touch upon the recent publication of the full IELTS Writing Band Descriptors and Key Assessment Criteria, following a review to ensure they remain fair, transparent and fit for purpose.

Industry Webinar Series: Cambridge- Empowering Achievement: Exploring the Role of Assessment in Teaching and Learning

Empowering Achievement: Exploring the Role of Assessment in Teaching and Learning
Examinations and qualifications, whether loved or loathed, play a crucial role in the field of education. However, it is important to acknowledge that not all assessments are created or recognised equally. In this session, Allen will explore the characteristics that define a good assessment, illustrating how well-designed qualifications and exams can positively impact learning outcomes while simultaneously fostering student development, comprehension, and motivation. Additionally, the presentation will underscore the vital role of teachers in cultivating a classroom environment where students perceive assessment as positive reflections of their growth, empowering students to proudly showcase their accomplishments to the global community and explore the opportunities that these achievements unlock. Finally, Allen will be joined by Carmen who will showcase how a proactive approach in building key recognition with important stakeholders can help elevate students’ learning outcomes to new heights.

Presenters

Mr. Allen Davenport
Professional Learning and Development Manager,
Cambridge University Press & Assessment
Ms. Carmen Le
Regional Recognition Manager
Cambridge University Press & Assessment  

Industry Webinar Series: Duolingo- AI & The New Era of Language Assessment

The Duolingo English Test revolutionises language assessment for the modern era. This innovative test is brought to you by the world’s largest education company Duolingo, whose 500 million users undertake more than a billion lessons every day. The test is a paradigm shift in secure, efficient, and cost-effective English proficiency evaluation and is now trusted by almost 5000 institutions worldwide. Seamlessly blending the world’s best AI technology with psychometric and linguistic excellence, the Duolingo English Test redefines language testing accessibility. It’s not just a test; it’s an embodiment of Duolingo’s mission to deliver world-class education to all corners of the globe. 
This session will be facilitated by the Head of Security and the Head of Assessment Communication for the Duolingo English Test and provide an in-depth and comprehensive insight into the test design, validity and security. 

Presenters

 Mr Basim Baig
Head of Security
Duolingo English Test

Mr Basim Baig is the Head of Security for the Duolingo English Test. He has an educational background in cyber security where his major focus was the use of technical innovations to secure online testing. He leads a broad team of security engineers, AI scientists and assessment scientists.

Dr Masha Kostromintina
Head of Assessment Communication
Duolingo English Test

Dr Masha Kostromintina is an assessment specialist at Duolingo whose primary research area is fairness in high stakes English proficiency tests. She received her Ph.D. in Applied Linguistics from Northern Arizona University. Masha’s research has been published in top-tier journals including Studies of Second Language Acquisition and Frontiers in communication.

Understanding the NEAS CPD Framework

NEAS PD is accessible to anyone in the ELT community. NEAS supports and encourages continuing professional development (CPD) by assigning CPD points to each of its PD activities.
Earning CPD through a number of the activities through NEAS validates quality learning for teachers, managers, and ELT professionals. Micro credentialing for ELT professionals and how to access and share your online badges will be explained during this webinar.

Session 7A – NEAS Management Conference 2023

Session 7A – NEAS Management Conference 2023

English as a Medium of Instruction: Translanguaging and the Enhancement of Teaching in English in Global Contexts
Ms Yulia Kharchenko
Dr Pamela Humphreys


Strong Foundations: A PD Framework for ELT Management Teams
Mr Gerard Boyle


Rebuilding the ELT Profession in Ukraine
His Excellency Mr Vasyl Myroshnychenko

Session 6A – NEAS Management Conference 2023

Session 6A – NEAS Management Conference 2023

COP Workshop: Education Agents
Convenor: Ms Leisl Bruhn

Mr Gavin Dowling
Ms Youngeun Song
Ms Shirley Sun


COP Workshop: Arts Based Pedagogy in ELT
Convenor: Andrea Pugh

Mr Kit Perry
Ms Virginia Mawer


COP Workshop: Research in Quality Assurance in ELT
Convenor: Professor Thomas Roche

Dr Alexander Nanni
Ms Sharon Leslie


COP Workshop: School Preparation
Convenor: David Ferguson

Ms Vanessa Newbery
Mr Michael Bos
Ms Leisl Bruhn

Session 6B – NEAS Management Conference 2023

Session 6B – NEAS Management Conference 2023

IELTS: Innovation & Strategy Session
Mr Reza Tasviri
Mr Brian Smith

Sponsored by IELTS
Premium Sponsor


Allianz: Innovation & Strategy Session
Kevin Schefe


ELT Support: How you can innovate in your organisation
Mr David Hill


Learning Vault: Digital Credentials and Talent Acquisition – the currency closing the gap between learning and employment
Mr Michael Evans

Sponsored by Learning Vault
Silver Sponsor

Session 6C – NEAS Management Conference 2023

Session 6C – NEAS Management Conference 2023

In Focus: The Master Practitioner
Ms Jakki Postlethwaite
Mr Craig Shayer
Ms Snezhana Chernova


In Focus: Academic Managers
Dr Ivan Kumar
Ms Sarah Huaraka
Brendan Daly


In Focus: Women in Leadership
Ms Katherine Olston
Ms Donna Cook
Ms Heather Thomas


Case Study: Showcasing Enhanced Professionalism Through Quality Assurance
Ms Penelope Main
Ms Zoe Hancock

Session 5C – NEAS Management Conference 2023

Session 5C – NEAS Management Conference 2023

In Focus: Education Agents
Mr Sylvain Lolley
Ms Melanie Macfarlane
Gauravdeep (GD) Singh


In Focus: The Multi-Site Institution
Ms Gloria Gambrellis
Mr Lucas Chiusoli

Session 5B – NEAS Management Conference 2023

Session 5B – NEAS Management Conference 2023

Pearson: Innovations in PTE
Sasha Hampson
Derya Uysal

Sponsored by Pearson
Silver Sponsor


Duolingo: AI and the Future of Education – Using Human-in-the-Loop AI Responsibly to Revolutionise Language Assessment
Dr Masha Kostromitina

Sponsored by Duolingo
Silver Sponsor