A Transformative Journey: Quality Assurance in a Multi-Campus Institution

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A Transformative Journey: Quality Assurance in a Multi-Campus Institution

Conference 21.8

Presented by

Paul Williams

CQU English

Will Alderton

CQU English

The journey towards quality assurance in a multi-campus institution is made more challenging by the nature of its context. How does the institution maintain a balance between standardisation and meeting local needs? This is a challenge familiar to CQUEnglish, the English language provider for CQUniversity Australia, given its four campuses spread across three states, in both regional and metro settings. A strong focus on quality assurance has enabled CQUEnglish to deliver sustainable programs that not only meet the need of individual campuses, but which have been resilient to the disruptions of COVID-19.

This presentation will provide an overview of two key aspects of the strategy adopted at CQUEnglish: the curriculum, which has been designed specifically to ensure standardisation while meeting local needs; and the continuous improvement framework, which incorporates student and teacher feedback, and assessment validation to identify team projects. It will then show how these two key aspects have enabled CQUEnglish to adapt to online delivery in response to the challenges brought about by COVID-19. The session will be of value to anyone in a multi-campus institution, from teachers through to directors, who will leave equipped with ideas to transform the quality of their centres.

Presenter Bios

Paul Williams (Cambridge Delta, IDLTM, CertICT) is a Senior Teacher for CQUEnglish in Melbourne. He has been teaching Business, General and Academic English courses for over ten years. His interests include all aspects of English Language Teaching and Management, particularly blended learning, cross-cultural communication, curriculum design and assessment. Paul is currently studying a Master of Business Administration at CQUniversity Australia.

Will Alderton (MAppLing TESOL, IDLTM, Cambridge Delta) is the Director of Studies at CQUEnglish, CQUniversity Australia’s English Language centre, and the Convener of English Australia’s Direct Entry Programs Special Interest Group. He has worked in English Language Teaching and International Education since 2005, both as a teacher and academic manager, and is an associate editor for the Language Education in Asia journal. His interests include Educational leadership, English for Academic Purposes, and promoting the wellbeing of international students.

CPD points: 1