Lesson 5 focuses on the practical side of culture-building.
If the earlier lessons helped you understand what culture is, this one shows you how to shape it.
You’ll explore four essential tools that every organisation needs when trying to build — or rebuild — a culture of quality:
- Leadership that models expectations
- Messaging that is consistent, personal, and meaningful
- Peer involvement that builds accountability and shared responsibility
- Ownership that empowers everyone, not just managers
By the end of this lesson, you’ll have a clearer sense of how culture is influenced through everyday behaviours, communication patterns, and team dynamics — and why culture work succeeds only when everyone is involved.
