Welcome to Lesson 1! In this first stage, we’ll set the scene for the whole course by exploring who NEAS is, why NEAS exists, and how the concept of “quality” is understood in the ELT sector.
You’ll learn how NEAS supports centres through its Quality Assurance Framework, stakeholder-driven feedback model, and ongoing commitment to improving standards across Australia and internationally. This lesson gives you the big picture: what quality assurance is, why it matters, and how it connects to your work — no matter your role.
By the end of this lesson, you’ll have a clear sense of:
- The purpose and mission of NEAS
- What “quality” means in a NEAS context
- How quality assurance protects students and strengthens providers
- Why stakeholder input is central to continuous improvement
Once you’re comfortable with these foundations, you’ll be ready to explore the deeper elements of quality culture in the lessons ahead.
