In Lesson 2, we dig deeper into the heart of the topic: what quality actually means in an ELT centre. Quality isn’t about being the biggest, flashiest, or most competitive provider — it’s about being fit for purpose and meeting the needs of your stakeholders.
This lesson unpacks the idea that quality is shaped by people: students, teachers, professional staff, owners, agents, regulators, and pathway partners. You’ll explore why clear leadership, strong systems, and a mindset of continuous improvement form the essential ingredients of a quality-focused organisation.
By the end of this lesson, you’ll understand:
- Why “quality” varies depending on context and purpose
- Who your key stakeholders are — and what they need from you
- The three essential requirements for building quality
- What effective leadership looks like in a quality-driven centre
This is the lesson where many people realise, “Oh — this is what quality really is,” and how their everyday actions contribute to it.
