Final Quiz – Building a Culture of Quality

Question 1 of 12

1. Question

NEAS quality assurance is built on:

Provider branding and marketing campaigns
The NEAS Quality Assurance Framework
Government marketing grants and funding programs
Textbook evaluation tools used in course design

Question 2 of 12

2. Question

In quality assurance, “fit for purpose” means:

Being the most expensive provider in the sector
Meeting the needs and expectations of stakeholders
Outperforming competitors in enrolment numbers alone
Achieving 100% satisfaction scores in every survey

Question 3 of 12

3. Question

Which of the following is NOT a stakeholder group?

Students
Regulators
Suppliers such as agents
Competitors

Question 4 of 12

4. Question

Which statement best describes continuous improvement?

A constant cycle of enhancing quality over time
A fixed annual activity carried out before audits
A marketing tool to attract new students only
A compliance requirement that never changes

Question 5 of 12

5. Question

Leadership that “walks the talk” involves:

Demonstrating the behaviours expected of others
Sending weekly memos without changing practice
Delegating all tasks to middle managers
Waiting for audits before taking any action

Question 6 of 12

6. Question

A compliance-focused organisation typically:

Collects stakeholder feedback regularly
Innovates continuously and sets stretch goals
Makes decisions without data
Shares responsibility for quality across all staff

Question 7 of 12

7. Question

In Schein’s model, values refer to:

Deeply unconscious assumptions
Visible artefacts only
Stated beliefs and rules of behaviour
Personal preferences of senior managers alone

Question 8 of 12

8. Question

Toxic organisational culture can:

Have very limited impact overall
Affect only the internal staff team
Harm individuals, organisations and society
Improve audit performance in the short term

Question 9 of 12

9. Question

Effective messaging about culture should be:

Inconsistent but enthusiastic in tone
Personal and delivered through legitimate channels
Restricted to leadership emails only
Complex, technical and difficult to interpret

Question 10 of 12

10. Question

Under Quality Area D, professional development should:

Be a list of unrelated workshops for auditors
Align with the organisation’s mission and vision
Apply only to teachers and not to professional staff
Be informal and undocumented wherever possible

Question 11 of 12

11. Question

Which tool supports staff accountability and contribution to culture?

Peer involvement
Outsourcing communications
Hiring external auditors
Reducing staff meetings overall

Question 12 of 12

12. Question

Ownership of culture requires staff to:

Follow instructions without understanding them
Know how quality relates to their role
Leave all quality matters to management
Focus on individual goals only

Final Quiz – Building a Culture of Quality